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How the 'Unknown Unknowns' Forged a Great Relationship
National Life Group was unhappy with its IT supplier. It did not want to alert this supplier it was shopping, so its new supplier had a difficult time pricing the service since it could do no up-front diligence. Both buyer and supplier were surprised at the magnitude of the surprises. But they worked together through the difficult times, laying the basis for a successful future. (2008)
What U.S. Insurers Can Learn from their UK Counterparts
UK insurance companies faced significant bottom-line pressure in the early part of this decade. Company leaders realized sending work to lower-cost countries was the best way to thrive and survive in the prevailing market conditions. Punit Bhatia and Stephen Dunn outline the secrets of the UK insurance companies' success (starting slowly and using both service providers and captives) and the risks (rising salaries and voice outsourcing). (2008)
Insurance Start-Up Quickly Succeeds Thanks to Back-Office Outsourcing Provider
A Puerto Rican property and casualty company wanted to expand into the United States. The only way to become profitable quickly was to outsource its back-office support. The two partners developed a process to add on new states. Today Universal Insurance can get a new state up and running in 110 days instead of 18 months. (2008)
Administrative Firm and Its Data Provider Keep Ohio's Workers' Comp Program Operating Smoothly
The state of Ohio decided to outsource its administration of Workers' Comp managed care. CareWorks wanted the work but had to outsource to meet the state's requirements. Eleven years later, CareWorks still has that business and has become one of the largest providers of workers' comp services in the U.S., thanks to outsourcing. (2008)
Outsourcer Helps Insurer Develop New Business Line Quickly and Efficiently
XL Insurance recognized an opportunity in the U.S. casualty marketplace and decided to swiftly expand into the casualty risk management business through a new portfolio of products. But XL's limited internal resources and fast timeline threatened the venture. Outsourcing made it happen. (2008)
Web Information Management Provider Keeps ESurance Visitor Friendly and Data Secure
ESurance® customers take care of their auto insurance needs almost exclusively through its Web site. Visitors can research auto insurance options, compare quotes, purchase policies, and print coverage cards. Like all retail commerce sites, ESurance is faced with the constant challenge of always being available and securely storing data. Outsourcing was the only way to get this done. (2008)
OMFN Knew It Selected the Right Supplier When Perot Systems Expertly Handled a Deluge of Volume During Migration
Old Mutual had earned the unhappy moniker: the worst in the industry. It outsourced to become competitive. During the first two migrations, events conspired to triple volume. Read how the two partners learned to work together under the crushing volumes. (2007)
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Compliance: Finance's Bridge to the Enterprise
- Read this paper from Capgemini to learn how leading CFOs view long term compliance hurdles as a bridge to bring their business together, streamline processes and reduce costs via process improvement, shared services and outsourcing. - December 2004
Risky Business: Are You Taking Unnecessary Chances with Your Outsourcing Investment?
- Outsourcing Center conducted a study on risk-mitigation strategies in outsourcing. The study found that many buyers leave themselves wide open to chance. - September 2004
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